What Happened

Recently, a Russian customer experienced a Z3 panel button popping up and dropping off while using an electric hammer on a cliff. Subsequently, while transferring his weight, the rope loosened and slipped out — fortunately he was saved by a backup.
Reasons
Some products were not properly filled with thread locking adhesive during assembly. Vibration will cause the fastening screws to unscrew, making them impossible to secure the button used to lock the panel. The built-in spring will pop the button out and fall off.
Reach
Please check your AWAH Z3 series Drill Powered Pulley (including products manufactured for ASCENT and BARHAR), with serial numbers ranging from 24F0101XXXX to 25D2401XXXX.
Danger
The detachment of panel buttons can lead to accidental opening of the panel, posing a risk of rope slipping out and resulting in falling from height or drowning injuries. Please suspend use and immediately follow the inspection steps.
Inspection Steps

Prepare one 2.0mm hex wrench. Find the position of the fastening screws (2 total, specification: M4×6, convex end). Use the hex wrench to try to remove the fastening screws.

Qualified: If the fastening screws cannot be removed, your product does not have the defect and can continue to be used.
Unqualified: If the fastening screws can be removed, your product has the defect — please repair before continuing to use.
Repair Steps

- Remove the fastening screws (2 total, M4×6, convex end).
- Ensure no oil or dust in the threaded hole.
- Add Loctite thread locking adhesive 243 (or higher strength 263) to the bottom of the threaded hole — approximately 2-4 drops, ensuring adhesive reaches all threads.
- Tighten the first fastening screw and retract it slightly (about 1/4 turn) to ensure the button can move normally.
- Tighten the second fastening screw.
- Let it stand and cure per adhesive instructions (about 24-72 hours).

If you are unable to perform the repair, please contact your local distributor for after-sales service. For questions, contact: [email protected].
This is a safety check considering known risks, not a product recall. — AWAH Team, May 6, 2025